Contact information

In short

Email Support@effimel.com or call +1 618-886-8680. Email is the fastest route for anything with photographs or drawings attached.
We aim to reply to every message within one business day.
One inbox handles everything — general questions, custom and trade projects, and after-delivery support. Put the topic in the subject line and it reaches the right person.
Always include your order number for anything about an existing order.

1. How to reach us

Channel	Details	Best for
Email	Support@effimel.com	Anything with photographs, drawings, dimensions or an order number attached.
Phone	+1 618-886-8680	Quick questions on sizing, stock or an order in progress.
Contact form	effimel.com/pages/contact	General inquiries when you would rather not open your email client.
Web	effimel.com	Product specifications, size guide, shipping, returns and warranty pages.

2. Where to direct your question

Everything reaches the same team. Naming the topic in your subject line simply gets it to the right desk faster.

General inquiries

Questions about a piece, a specification, stock, sizing or an order in progress. Subject line: General inquiry. You will get an answer from someone who knows how the fixture was built — not a script.

Custom design and interior designers

Bespoke sizes, finishes, glass, socket counts, drop lengths, voltage and damp ratings; drawings for your documentation; finish matching across a scheme. Subject line: Custom project. Custom quotes involving a drawing take longer than a standard reply — we acknowledge your inquiry quickly and tell you when the drawing will be ready. There is no charge for the drawing.

After delivery, warranty and returns

Damage in transit, a missing part, a warranty claim or a return. Subject line: Order support. Include your order number, a photograph of the whole fixture in place and a close-up of the problem. Transit damage must be reported within 14 days of delivery; returns must be started within 30 days of delivery.

Trade, hospitality and bulk

Restaurants, hotels, lobbies, multi-unit developments and show homes. Subject line: Trade inquiry. Tell us the scope and we will come back on matched finish batches, drawings, damp ratings, minimums, trade terms and delivery to your program.

3. Response times

Inquiry	We aim to
Any email or form message	Reply within one business day
Return request	Send return instructions and an address, usually within one business day
Custom quote with a drawing	Acknowledge quickly, then confirm when the drawing will be ready
Refund after a return is inspected	Post to the original payment method within 5–10 business days

4. When we reply

Email is monitored every business day and is always the fastest way to reach us. Messages that arrive at the weekend or on a U.S. public holiday are answered on the next business day.

5. What to include in your message

Your order number, for anything about an existing order.
Room dimensions and ceiling height, so we can recommend the right scale.
The fixture name or link, and the finish you are considering.
A photo of the space — a phone snapshot is fine.
Your date, if you are working to a deadline. We will tell you honestly whether it is achievable.
For a damage or warranty claim: photographs of the packaging, the whole fixture in place, and a close-up of the problem.

6. About the company

Trading name	EFFIMEL
What we are	A lighting brand and online retailer selling direct to customers in the United States
What we are not	We do not operate a manufacturing facility and we do not run a retail showroom
Returns	Sent to an address we give you with your return authorisation — please contact us before shipping any return
Business details	Held on file with our payment providers; provided to customers, regulators or payment providers on request at Support@effimel.com

EFFIMEL specifies the lighting it sells and has it built to those specifications by long-standing partner workshops, then ships it direct. We do not operate a retail showroom — keeping that cost out of the price is part of the point — but we can send physical finish swatches, and for larger specifications a single sample piece.