Frequently asked questions

Our partner workshops do, and they build to our drawings. EFFIMEL is a lighting label that sells direct: we write the specification for every piece — dimensions, materials, metal gauge, glass, finish and wiring — place it with workshops we have worked with for years, and ship the result to you factory-direct under our own name.

That is why we can quote a custom size, tell you the gauge of the brass, or order you a single replacement socket. Read more on Our Story.

Because of what we do not have to pay for. We sell online and buy direct from the workshops that build our pieces — there is no showroom floor, no distributor tier and no retail chain to fund. A fixture built to this standard costs less here than the same thing does under a department-store label.

Not a retail one — keeping that cost out of the price is part of the point. For designers and trade projects we can arrange samples, finish swatches and, on larger specifications, a single sample piece.

Yes. We can send physical finish swatches for most metals. Ask us and tell us which finishes you are choosing between.

Hand-blown and hand-cut crystal glass, alabaster, forged iron, cast and solid brass, ceramic, rattan and vellum — depending on the design. The exact materials for each piece are listed under Specifications on its product page.

Nothing in our range is plastic with a metallic coating.

Yes. Fixtures are wired for 110–120V and are UL/ETL listed where applicable. Damp-rated options are available for bathrooms and covered outdoor spaces — check the Environment Suitability line in the specifications.

It varies by design; the product page states it under Product Details. Most of our fixtures are dimmer-compatible — integrated LED pieces list their required dimmer type in the specifications.

Add your room's length and width in feet for a good chandelier diameter in inches; over a dining table, keep the fixture about half to two-thirds the table width. Our Size Guide covers every room, and if nothing fits we can have the size you need built.

Yes. Import duties and tariffs are paid by us before your piece ships, and U.S. shipping is free. Nothing is collected at your door. Sales tax, where it applies, is shown at checkout.

Most U.S. orders arrive within one to three weeks. Pieces are built and finished to order rather than pulled off a warehouse pallet, so allow a little longer than mass-market retail. Full timeline in our Shipping policy.

Oversized pieces travel crated by freight and the carrier calls you to book a window. White-glove delivery into the room is available on request — tell us before you order.

Our published pricing covers the U.S., but we fulfil international and project orders case by case, including 220–240V builds. Send us the destination and we will quote it.

Yes. Our fixtures are hardwired and should be installed by a licensed electrician — both for safety and because improper installation is one of the few things the warranty does not cover.

Many designs can, with the right canopy. Some cannot — the product page says so where that is the case. If you have a sloped ceiling, tell us and we will confirm or supply the correct canopy.

Chains can generally be shortened on site by your electrician. For extra length, or for stairwell drops, we supply longer chain or additional rod sections — just ask before you order.

Weight is listed in the specifications on each product page. Fixtures over 50 lbs cannot hang from a standard outlet box alone and need bracing above the ceiling. Share the weight with your electrician before installation day.

Yes — this is the advantage of specifying our own pieces rather than buying them finished from a catalogue. Size, finish, glass, socket count, drop length, voltage and damp rating can all be changed. See Custom Design for the process.

Regularly. We can supply drawings for your documentation, match finishes across a scheme, have matched sets built in a single finish batch, and hold delivery to a project schedule. Trade terms are available — get in touch.

Thirty days from delivery on unused pieces in their original packaging, for a refund or exchange. Custom pieces are excluded once production begins. Full detail in our Refund policy.

Defects in materials and workmanship, for as long as you own the piece. Because we keep the drawing and stay with the workshop that built your fixture, most claims are settled by sending you the part rather than taking the fixture down. See Lifetime Warranty.