Contact
Talk to the people who specify it
Not a call centre and not a script. Ask about a size, a finish, a lead time or a custom drawing and the answer comes from the people who wrote the specification. Most messages are answered within one business day.
General enquiries
Questions about a piece, a specification, stock or an order in progress.
Custom & trade
Bespoke sizes and finishes, designer specifications, hospitality and multi-unit projects.
After delivery
Damage in transit, a missing part, a warranty claim or a return.
What to include
The more you tell us, the more useful the first reply will be. Where it applies:
- Room dimensions and ceiling height — so we can recommend the right scale
- The fixture name or link, and the finish you are considering
- A photo of the space, even a phone snapshot
- Your order number, for anything about an existing order
- Your date, if you are working to a deadline — we will tell you honestly whether it is achievable
Designers and trade. Tell us it is a project enquiry and include the scope. We can supply dimensioned drawings for your documentation, match finishes across a scheme, have matched sets built from a single finish batch, and hold delivery to your programme.
Response times. We aim to reply to every message within one business day. Custom quotes involving a drawing take longer — we will acknowledge your enquiry quickly and tell you when the drawing will be ready.
Send a message
Use the form below
Or email us directly at Support@effimel.com if you would rather attach photographs or drawings. To speak to someone, call +1 618-886-8680.