Warranty

Backed for life, on every piece

Every EFFIMEL piece carries a lifetime warranty against defects in materials and workmanship. We wrote the specification it was built to and we deal with the workshop that built it directly — so honouring that is a call we make ourselves, not a request we have to send up a supply chain.

What it means

If a piece fails because of how it was made — a finish that lifts, a joint that fails, a socket that stops working — we repair it, replace the part, or replace the fixture.

How long

For as long as you own it. No registration card, no five-year cliff, no reduced coverage after the first year. It applies from the day it arrives.

Who it covers

The original purchaser, for normal residential use. Commercial and hospitality installations are covered too — tell us the setting when you order so we can specify accordingly.

Covered

  • Defects in materials or workmanship
  • Finish failure that is not ordinary wear — flaking, blistering, lifting
  • Structural failure of frames, arms, canopies and joints
  • Faulty wiring, sockets and integrated LED modules
  • Glass or crystal that arrives cracked or fails without impact
  • Missing or incorrect components from your original shipment

Not covered

  • Normal ageing — living finishes are meant to develop a patina
  • Damage from improper installation or non-licensed wiring
  • Accidents, impact, or damage during a move or renovation
  • Bulbs and other consumables
  • Modifications, repainting or refinishing by others
  • Outdoor exposure of a fixture not rated for it
Claims

How to make a claim

Send us photographs

Your order number, a photo of the whole fixture in place, and a close-up of the problem. If it is electrical, tell us what the fixture does — flickers, will not light, one socket out.

We diagnose it

We check your piece against its specification and its build record. Because we hold the drawing for every design we sell, we can usually tell exactly which part is at fault from the photos.

We send the fix

Most claims are resolved with a replacement part shipped to you at no cost — a socket, an arm, a glass shade, a canopy. No need to take the whole fixture down and ship it back.

If a part will not do it

Where a repair is not appropriate we replace the fixture. If the design is no longer produced we will offer the closest equivalent or a fair resolution.

We stay with the design. A lifetime warranty is only worth what the company behind it can actually get hold of years later. We keep the drawing and the finish record for every design we sell, and we stay with the workshop that built it — so a socket, an arm, a glass shade or a finishing component can be re-ordered to the original specification instead of guessed at. That is what lets us send a part rather than an apology.

Do I need my receipt?

Your order number is enough — we have the record. If you received the piece as a gift, give us the purchaser's name or email and we will find it.

Does the warranty survive if I move house?

Yes. It follows you, the original purchaser, not the address. Reinstallation should be done by a licensed electrician; damage caused during removal or reinstallation is not covered.

Is a custom piece covered?

Yes, on identical terms. A bespoke fixture is built by the same workshops, to the same standard, and carries the same lifetime coverage against manufacturing defects.

What about commercial installations?

Covered, provided the fixture was specified for that use. Tell us the setting — restaurant, lobby, bathroom, covered terrace — before you order and we will make sure the electrical rating and finish are right for it.

My fixture is fine but I want a spare part.

Ask us. Out-of-warranty parts and extra chain, canopies or glass can usually be supplied at cost. Because we know which design and which finish batch yours came from, we can order the right component rather than a near match.

Something not right?

Send your order number and a couple of photographs. Most claims are resolved with a part in the post, and we would rather hear about it early than have you live with it.

Support@effimel.com · +1 618-886-8680

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